Return Policy

30-Day Hassle-Free Returns

At Sam Prime USA, we stand by the quality of our DYNALOAD shelving. If you are not completely satisfied with your purchase, you may return it within 30 days of delivery.

Return Eligibility

• Items must be in their original packaging.
• Items must be in new, unused condition.
• Return request must be initiated within 30 days of the delivery date.

How to Start a Return

Contact us at customerservice@samprimeusa.com with your order number and reason for return. We will provide instructions on where to ship the item.

Refunds

Once your return is received and inspected, we will process your refund to the original payment method within 5-7 business days.